Meet Shannon Rodden
Shannon Rodden of Wells Fargo Private Mortgage Banking
Photos by Kelly Klemmensen Photography.
Sometimes top producers build their success one relationship at a time. For Shannon Rodden, private mortgage banker, the relationships she’s built over her 27-year banking career have been a foundation that helps her care for her clients and also give back to the Charlotte community.
A winning style
A native of Charlotte, Shannon is a graduate of West Charlotte High School, a highly diverse school she credits with helping shape who she is. After graduating from UNC Charlotte, Shannon took a leap and moved to San Francisco, where she worked for two years at an investment firm. It was a great start to her career, but she missed Charlotte and her friends and family, so she moved back and married Greg Rodden, another West Charlotte Lion. They have two daughters, a junior at UNC Chapel Hill and a senior at Myers Park High School.
Shannon has been with Wells Fargo for 27 years, starting with legacy company Wachovia. Her professional accolades include being named Lender of the Year by the Homebuilders Association of Greater Charlotte in 2016 and 2021, the prestigious President’s Club at Wells Fargo for five years, and the Wells Fargo Leader’s Club for many years previously. In 2022, she ranked number five in the company nationwide, helping 552 families with home financing.
Her customer loyalty scores are some of the highest in the company. “What matters most to me is customer loyalty and consistently delivering an excellent experience,” she says.
Making a difference
As part of her efforts to give back to the community, Shannon is passionate about fighting the issue of homelessness in the Charlotte community. She’s a founding board member of the Homeowners Impact Fund, a charity built on the idea of collective giving in the vibrant real estate community and donating to the charities doing the most effective job of fighting the homeless crisis in the Charlotte community.
Simplifying the mortgage experience
The secret to her success is simple. “Always do the right things — and the right things will happen,” she says. “We focus on our clients, spend as much time as needed with them and make sure we are always available. We consider ourselves professional anxiety reducers. We try to make the process simple — and Wells Fargo has great products to provide our clients as well. The primary focus of working with mortgage customers is really to reduce the stress so they can focus on the excitement of building or buying and moving into their new home. I don’t think people realize how difficult and complex the mortgage process is.”
“My clients truly feel like family,” she says. “You get to know someone so well when you help them with a mortgage. And it’s those relationships I really value.”
The Wells Fargo difference
Shannon says, “The Wells Fargo difference is the technology we have that makes the process simpler for clients, the products we offer specifically for builders, and the fact that we know our customers. Another big difference is we do not sell the servicing on our loans. I’m not only going to be here during the loan process but also after you close. I can still help you with your mortgage needs, any questions you may have, whether you want to pay it down quickly or have a question about banking” While her primary focus is on the Charlotte community, Shannon can assist clients with home loans in all 50 states.
For fun, Shannon loves spending time at Ocean Isle Beach, where she spends most weekends with her family. “Taking walks, doing crossword puzzles, and relaxing at the beach with family and friends are my favorite things to do when I’m not busy working, volunteering or being a mom,” she says.
Private Mortgage Banker
NMLSR ID 448778
Information is accurate as of date of printing and is subject to change without notice. Wells Fargo Home Mortgage is a division of Wells Fargo Bank, N.A. © 2022 Wells Fargo Bank, N.A. NMLSR ID 399801. Equal Housing Lender
***** [Quote callouts that may be used] *****
“Always do the right things — and the right things will happen.”
“We consider ourselves professional anxiety reducers.”
“My clients truly feel like family.”
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What customers are saying about Shannon:
Shannon Rodden is absolutely a superstar. I would recommend her to everyone. I am incredibly impressed by their thoroughness, attention to every detail, availability and going above and beyond in every single aspect of the job. — Vedra
Shannon Rodden was outstanding. I could not have had a more perfect experience working with her to obtain a home mortgage. Thank you for having such an amazing employee to walk me through this process as a first-time, solo homebuyer. — Monique
Shannon Rodden was an exceptional advisor and strategic partner. This is our fourth financing together, and she is an exceptional professional. — Kevin
This is my fifth or sixth time using Shannon Rodden for my mortgage or refinance needs because her customer service level, knowledge of the mortgage business and loyalty to her customers is above and beyond the average service I have received. — Maggie
A big shoutout to Shannon Rodden and her team! She was extremely open, helpful, and thorough during the loan process. She was a pleasure to work with, explained everything in a way that was easy to understand, and we closed on time without issue. — Tucker