You Can Have Faith In Carolinas Premier Inspections! Read how Jay started his inspection company from the ground up in this month’s partner profile!
Written by: Heather Pluard
Photography by: Kelly Klemmensen Photography
Be available, proactive, and responsible. Jay Strause started Carolinas Premier Inspections two years ago with these three tenants and one singular goal in mind – to provide the best home inspection service in the industry.
“We inspect every house like we’re buying it ourselves,” he says. “Our job is to help clients make good decisions. We make them aware of any issues without being alarmists because there’s never a problem that can’t be addressed. It’s more about knowing how much that repair could cost before you buy or sell a property.”
As a Charlotte native, Jay grew up watching the area’s tremendous growth. He’s been fascinated by the home industry ever since he was a kid playing around the new construction going up in his neighborhood. Jay started framing houses right after high school, and he became an associate-licensed home inspector in 2008. Two years later, he began inspecting homes full-time. In 2018, he took a leap of faith and launched Carolinas Premier Inspections.
“This isn’t a numbers game for us,” Jay says. “We’re a small company, and we value every single client. Our reputation is everything, and we stand behind what we do. All inspections reports are emailed the same day as our service, and we offer the broadest coverage warranty in the market. Pricing is based on a simple square-footage system without any up-charges, so customers know exactly what our inspection will cost before we get started.”
Real estate agents who have worked with Carolinas Premier Inspections know that the company can be trusted to do a great job. That’s why Jay and his son, Jeff Klump, get so many referrals. “I have REALTORS® who’ve referred me since I started in this business,” Jay says. “I don’t know where I’d be without them. I love working with agents, and I value those relationships. Having their loyalty is a huge compliment.”
The Carolinas Premier Inspections team includes marketing manager and customer service coordinator extraordinaire, Lendy Hunter. “You have to constantly market yourself in this business because real estate agents typically give their clients three choices for home inspectors, and you want to be the one they pick,” Jay says. “Lendy does a great job getting our name where it needs to be. She’s also the most positive, upbeat person I know. She loves God, and her tremendous faith is helping us in these uncertain times.”
During the COVID-19 crises, Jay and Jeff are using precautionary measures to keep everyone safe. “We are living up to all health protocols and wearing masks and gloves while we inspect homes,” he says. “It’s an additional layer of respect for homeowners and their properties. We believe in treating others the way we would want to be treated, and we put customer service above everything else.”
To learn more about Carolinas Premier Inspections, visit https://carolinaspremierinspections.com or call 704-900-6252.